Most asked
How many bouquets does it hold?
Eight. The machine has nine compartments arranged three wide and three high, but the central top one houses the touchscreen and card reader, leaving eight for bouquets. Each door locks separately, so a customer only ever opens the one they've paid for.
Can it go outside?
It's designed for indoor use. It can go outdoors, but only if it's properly sheltered from sun and rain, under a canopy or in an enclosure. It also needs to stay clear of direct heat, freezing temperatures and splashing water. The machine is rated to operate between a minimum of -10°C and a maximum of 50°C.
How much power does it use?
Typically 3–4 kWh a day, or around 90–120 kWh a month. At current UK electricity prices that's roughly £25–£35 a month. Your actual cost depends on your tariff, how warm the location is and how often the doors are opened.
What's the lead time?
Typically 60 to 90 days. Faster delivery is available at additional cost, ask us if you have a date to hit.
The machine
What is a PetalPod?
A refrigerated flower vending machine. It's a chilled cabinet with nine individually locking glass compartments, a touchscreen and card payment. Customers choose a bouquet, pay on screen, and their compartment unlocks.
How big is each compartment?
Roughly 49 cm wide by 55 cm high, enough for a presentation bouquet standing upright.
How big is the machine?
1500 mm wide, 800 mm deep and 2101 mm tall, including the illuminated header panel. It sits on castors so it can be wheeled into place and levelled.
Will it fit through a standard doorway?
No. At 1500 mm wide it needs double doors, a shopfront opening or a roller shutter. It's worth checking access before you order.
Does it keep the flowers cold?
Yes. It's actively refrigerated, so stock stays chilled all day. After the machine is moved into position it needs to stand for four to five hours before the cooling is switched on, which protects the compressor.
Siting and setup
How much space does it need?
The machine itself is 1500 mm wide by 800 mm deep. On top of that, allow at least 300 mm of clearance at the back and both sides for ventilation, without it the machine won't hold temperature properly. You also need room at the front for the glass compartment doors to open fully, around 600 mm. In practice that means a floor area of roughly 2100 mm wide by 1700 mm deep.
What power supply does it need?
A standard mains supply, and it must be earthed. Every machine is UK certified and comes with a standard UK plug. Once it's in position, leave it 30 minutes before switching the power on.
Does it have battery backup?
Not as standard. If mains power is lost, the machine stops running and stops cooling. You can fit your own UPS if you'd like protection against short outages, but you'd need to supply and install it, and bear in mind that keeping the refrigeration running needs a substantial unit, not a small desktop one.
Does it need an internet connection?
Yes. It connects over Wi-Fi or a mobile data SIM, which is what lets you manage stock and pricing remotely and take card payments.
Running your machine
How do I set prices and load stock?
Everything is managed from a web portal in your browser. You set up each compartment, add your products, and set quantities and prices. Restocking is a one-click "fill all" action.
Can I charge different prices in different compartments?
Yes. Each of the eight bouquet compartments is priced individually, so you can run several bouquet sizes and price points in one machine.
How do I see my sales?
The portal reports sales, revenue, cost and profit for any date range, and lets you export the data or issue a refund.
Can I manage more than one machine?
Yes. Multiple machines run from a single account, and you can copy a compartment layout from one machine to another.
Maintenance and warranty
How much upkeep does it need?
Very little. Wipe the exterior, collection slot and screen each time you restock. Once a month, clean the compartments, condenser and evaporator, and test the safety cut-out. Every six months, check the machine is still sitting level and secure.
What if a compartment won't open?
This is almost always a setting rather than a fault, clearing and resetting the compartment's capacity in the portal fixes it. If it doesn't, get in touch.
Is it under warranty?
Yes. The machine carries a 12-month warranty from the final invoice payment date, covering faults in normal use. It doesn't cover accidental damage, misuse, or repairs attempted by anyone not authorised by us.
Cost and ordering
What's the lead time?
Typically 60 to 90 days. Faster delivery is available at additional cost, ask us if you have a date to hit.
Are there ongoing fees?
The first 12 months are included. After that there's a software fee of US$10 per month, which covers the management portal.